Business Analyst

Job Description
  • Work closely with business decision makers/ super users and other applications system analysts to define and design future solutions for Service Center and Technology Center operations
  • Capture requirements, design and develop systems solutions
  • Analyze complex business problems or requirements and design cost effective and suitable solutions and product configurations to meet them
  • Design and write functional and technical specifications
  • Provide technical expertise in identifying, evaluating and developing systems and procedures that meet the business requirements
  • Provide direction and guidance to the outsoured development team when it is required, and ensure that the team delivers high quality work
  • Cooperate with the development, creating mockups, specifying the requirements for developers and tracking work progress.
  • Develop and continually maintain skills in product features, functions, and processes and any applications integrated with S-Platform
  • Develop skills in configuring the S-Platform system as required by the business
  • Plan, execute and support unit, integration and acceptance testing
  • Develop test scenarios, test plans and other documentation
  • Prepare for and conduct training for business users and others in S-Platform applications (ERP, CRM,…) functions
  • Manage projects and parties involved in projects
  • Participate in team planning & restrospective, making sure the dev team has a clear understanding of the user stories and know exactly what must be developed
Job Requirement


  • Demonstrated experience in working in a cross functional environment.
  • Demonstrated Product Management competence in managing innovation, from idea-generation through development and launching new products through all development phases and across all affected departments and functions
  • Familiar with any or all stages in software development procedure, from analyze and design, develop and testing
  • At least 3-year direct support experience in software implementation (ERP, CRM, management software,…) at enterprise level
  • Strong learning abilities to learn and expand knowledge into new areas and technologies.
  • Experience with SAP/Oracle or equivalent ERP/CRM products, accounting software and productivity software is a plus
  • Experience in development, database design is a plus
  • DBMS and/or SQL experience strongly preferred
  • Bachelor’s Degree in Information Technology/Finance/Accounting or equivalent work experience


  • At least 3 years working in similar position – prefer having experience in ICT, e-commerce companies
  • Experience with ERP/CRM implementation system is a plus


  • Software Design
  • Analysis
  • Teamwork
  • Software Maintenance
  • Process Improvement
  • Big Picture Thinking
  • Work Well Under Pressure
  • Communication
  • Problem Solving
  • Critical Thinking
  • Relationship Building
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
  • Ability to impact operations and effect change without being confrontational
  • Detail oriented, analytical and inquisitive
  • Ability to work independently and with others
  • Extremely organized with strong time-management skills
  • Competitive salary
  • Social insurance, health insurance, unemployment insurance according to Labor Laws
  • Advanced employee health insurance
  • 13th month salary and yearly performance bonus 

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